§ 59-9. Customer service., Chapter 59. Cable Television Franchise, Part II. General Legislation, Code of Ordinances, West Windsor

The company shall continue to comply fully with all applicable state and federal statutes and regulations regarding credit for outages, the reporting of same to regulatory agencies and notification of same to customers.

The company shall continue to fully comply with all applicable state and federal statutes and regulations regarding the availability of devices for the hearing impaired and the notification of same to customers, as required by N.J.A.C. 14:18-3.18(a)(4).

In providing cable services to its customers, the company shall comply with N.J.A.C. 14:18-1 et seq. and all applicable state and federal statutes and regulations. The company shall strive to meet or exceed all voluntary company and industry standards in the delivery of customer service as noted below. Those standards include, but are not limited to, the goal of answering 90% of incoming telephone calls within 30 seconds.

Upon written request the company shall provide the Township with annual reports regarding customer service that it is required to provide to the BPU. These reports shall be submitted simultaneously with annual payment of the franchise fee, pursuant to § 59-5 of this chapter. In providing such information to the Township, it shall not be compelled to violate the privacy provisions under Section 631 of the Cable Act or applicable federal law.

Comcast shall provide the Township with contact information in the event of an emergency involving the operation of an EG channel.

(Reserved)

Nothing herein shall impair the right of any subscriber or the Township to express any comment with respect to telephone accessibility to the complaint officer or impair the right of the complaint officer to take any action that is permitted under law.